Frequently Asked Questions

How much does the domain name cost?

One free domain name is included with each web-hosting plan.  Each additional domain name is $12.00 per year.

How much does the web-hosting cost?

Check out the pricing details for more information. Web-hosting is a necessary monthly cost in order to keep your site online. Your hosting package come with a free domain name, free e-mail, and free access to the website builder so that you can manage your site.

Which payment methods do you accept?

College Web Pro accepts payment monthly via credit card. Cards are processed securely using the Stripe payment gateway. I will make an exception and accept payment via check or money order if you prepay for an entire year. Contact College Web Pro to prepay via check or money order.

How is College Web Pro different from a website builder like Squarespace or Wix?

College Web Pro LLC is a digital marketing agency that builds custom websites. You don’t have to do it yourself. You’re linked with a student designer who puts the site together for you, saving you time and money so you can focus on running your business.

How can I add a mailing list to my website?

There are many different options, but MailChimp is the most reliable, and it’s free for up to 2,000 subscribers. To create a MailChimp mailing list, you first need to create an account. After you create an account, create a “List.” You can import up to 2,000 e-mails into this list. Next, you can create a “Campaign” to send a mailing to all of the e-mails in this list. Lastly, you can add a sign-up form to your website so that people can opt-in to your list. If you need help, please feel free to contact me.

How do I update my credit card?
  1. ​Log in to the Client Area.
  2. If you’ve forgotten your password, click on the button that says “Forgot Password?”
  3. Click the big green button that says “Update.”
  4. On the left hand side, click “Billing Information.”
  5. Type in the new card.
How do I cancel my hosting?

Contact College Web Pro.

How do I set up my web-hosting for the first time?

Follow the instructions in this video to register your domain name and set up web-hosting with College Web Pro.

How can I add an additional domain name to my account?

First, log into the Client Area. Then, on the left hand side, click REGISTER A NEW DOMAIN. Enter your new domain name and check out. This video will walk you through step-by-step.

How can I get College Web Pro to handle my website e-mail?

With College Web Pro, you can create up to 10 professional domain e-mails, like name@companyname.com. They can be set up as separate inboxes or forwarded to your regular e-mail account. First, log in to your CPanel. To create a new e-mail account, click on the icon that says “E-mail Accounts.” This video will walk you through that process.

How can I get my e-mail to show up on my cell phone?

First, you need to make sure that you set up an e-mail account. You can see the e-mail accounts listed for your website by logging into your CPanel and clicking on “E-mail Accounts.” You should have at least 1 account listed. Then click CONFIGURE EMAIL CLIENT. Use the setting listed under “Settings” to set up your e-mail address on your phone. This video will walk you through that process.

What is web-hosting and why do I need it?

“Web-hosting” refers to the space where your website files are stored, the traffic to your website, and lots of extra services (such as firewall protection, technical assistance, email services, FTP access, domain name registration, and website-building tools). You can review the features that come with your web-hosting on the Web-Hosting Features page. Your website won’t load properly without it. You can go to the What is Web-Hosting? page for more information.

How do I contact College Web Pro?

You can call us anytime at (212) 365-8512.  You can also e-mail us at support@collegewebpro.com.

How easy is it to update the site myself?

You can have complete control over your website after it is set up. All websites come with access to the website builder so that you can keep your site current after you go live. It’s very easy to use!

Can I set up an online shopping cart?

Yes! I can assist you in setting up the first 5-7 items and show you how to add more items after the draft of the website is set up. Contact me for more information and to discuss your specific needs.

Can I see some samples of other websites you've designed?

Sure, hop on over to my Portfolio. I also have a Blogspot site where I occasionally post letters of reference and reviews. You can also Google me.

Where can I find free stock photos to use on my website?

There are tons of websites for stock photos. My favorite sources for stock images are Pixabay and Unsplash.

I'm not sure what to put on my website. Help!

Take a look at competitors’ websites and look at how they organize and arrange their websites. Pretend you’re a customer and think about what you’d expect to find on your website. This page has some more detailed guidelines about what website pages typically have on them.

How does the website design process work?

We’ll have a conversation about your project and if it seems like a good fit for both of us, I’ll show you how to register a domain name and set up web-hosting. Then we’ll plan an outline for the site and you’ll send me some content (text and photos) for the website. Using this material, I’ll put together a preview of your new website. We’ll go over the rough draft together, make any changes you need, and then I’ll launch the website for you. For more information, check out my website design process page.

How can I look at statistics for who's visiting my website?

After logging into your CPanel, click on the AWStats icon and you’ll be able to look at your website statistics. Here’s a video that will walk you through that process.

Does College Web Pro provide ongoing maintenance?

We provide technical support for the hosting, website editor, domain name, e-mail, and CPanel. If you get stuck, we can help you! But we prefer to show clients how to manage their own websites.

Will my College Web Pro website be mobile-friendly?

Yes, all websites are fully responsive. This means that they change depending on the size of the screen displaying them. All websites are optimized for phones, tablets, and PCs.

How long does the website design process take?

After I receive all content for the website, it will take me about 7-10 days to come up with a rough draft for you to review. The whole process, from start to finish, usually takes about 2 weeks. Some of it depends on how fast you can supply the website content.

Where is College Web Pro physically located?

We’re based in New York City, also known as “the city that never sleeps.” That’s why the technical support is so good!

Will I be able to see the website before you launch it?

Yes, I’ll show you a preview of the website before I publish it. You’ll have the opportunity to make changes to the website before it’s visible to the general public.

How do I make sure my site shows up on Google?

As Bill Gates once wrote, “content is king.” That said, there are many things that you can do to get your website to rank highly on Google. My advice is to create a Google Business profile and a Facebook page, and link your website to both. You can drive traffic to your website by using a mailing list, social media, and offline promotional methods. By creating interesting and original content, you will organically draw traffic to your website from major search engines. For more information, check out my Search Engine Optimization page. I also recommend Michael Bluejay’s article, “How to Get Good Search Engine Rankings.” For further advice, check out this PDF guide.

How do I access the CPanel for my website?

To access the CPanel for your website, go to http://www.yourcompany.com/cpanel — except you want to replace “yourcompany.com” with your actual domain name. Then it will prompt you for login information. You can find this CPanel login information in the “Welcome to College Web Pro” e-mail that you received when you first set up an account.

How do I access my College Web Pro Client account?

Click the “Client Login” link at the top of this website. You can reset your password by clicking on the “Forgot Password?” button.

How do I choose a domain name?

Keep it short! It should not be longer than 25 characters maximum. It does not matter how you capitalize the name — you can still capitalize it however you want in your marketing material. If you can, try to include the search terms that you’re targeting in your domain name. For example, if you’re trying to decide between “MartinsOneStopShopHandymanService.com” or “SacramentoHandyman.com” go with the latter. If you’re a local business and not targeting the entire country, it’s good to put the city in your domain name.

How do I transfer a domain name to College Web Pro?

First, you should contact the company that you originally used to register the domain name (e.g. GoDaddy, Vista Print, Simple Site). Ask them to unlock the domain name and send you the Transfer Code. Then contact College Web Pro and I’ll put in the transfer for you.

How long does the domain last?

Domains renew automatically on a yearly basis unless you cancel them.

How do I connect a domain name registered somewhere else to College Web Pro?

I created a video to show you how to link a domain name that you registered somewhere else to College Web Pro. You do this by pointing the domain name nameservers to College Web Pro. The nameservers for College Web Pro are ns1.collegewebpro.com and ns2.collegewebpro.com. For example, if you registered a domain name with GoDaddy and you’d like to get this GoDaddy domain name to work with College Web Pro, you need to log in to your GoDaddy account then set the nameservers for the domain name to “ns1.collegewebpro.com and “ns2.collegewebpro.com” — it can take up to 24 hours for your domain name to connect to College Web Pro. You’ll know it’s working when you try to access your website and you see the College Web Pro “Coming Soon” page.

I'm confused about something and I need clarification. Help?

Happy to help you. Please contact College Web Pro so we can discuss the issue.